Shipping & Returns
Shipping Policy
Welcome to Africa Safari Tropical Market's Shipping Policy section. This is where we share important details about our shipping methods, packaging, and costs. We believe in transparent communication to build trust with our valued customers.
In this section, we aim to provide clarity and assurance regarding our shipping processes. Click here to explore more about our commitment to reliable and efficient shipping services.
Return & Exchange Policy
At Africa Safari Tropical Market, we prioritize customer satisfaction. Our return policy is designed to offer you peace of mind when making a purchase. We understand that circumstances may change, and we're here to assist you through the return or exchange process.
This section is dedicated to outlining our return and exchange policy, ensuring that your shopping experience with us is secure and favorable.
Returns & Exchange
No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at xpresstropicalfoods@gmail.com with details of the product and the defect. You can send the item you consider defective to:
1 Steeles Ave E, Brampton, ON L6W 4J5
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at xpresstropicalfoods@gmail.com
Shipping
To return the item you purchased, please mail it to:
1 Steeles Ave E, Brampton, ON L6W 4J5
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.