(403) 760-2897 ext. 4
Visit Us:
REFUND POLICY
REFUND POLICY
At Banff Sport Medicine, we are committed to providing high-quality braces, supports, and personalized service to help our clients stay active and recover with confidence. Your satisfaction is important to us, and we strive to ensure every product recommendation meets your individual needs.
RETURNS & EXCHANGES
We accept returns or exchanges on eligible products within 14 days of purchase, provided that:
-
The item is unused, unworn, and in its original condition
-
All original packaging, tags, and accessories are included
-
Proof of purchase is provided
For hygiene and safety reasons, certain items may not be eligible for return or exchange, including:
-
Custom-fit or special-order braces
-
Compression garments or wearable medical products that have been used
-
Products marked as final sale
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective item or an incorrect product, please contact our team as soon as possible. We will work with you to arrange a replacement, exchange, or refund where appropriate.
REFUND PROCESS
Approved refunds will be issued to the original method of payment. Please allow several business days for the refund to appear, depending on your financial institution.
Shipping fees, if applicable, are non-refundable unless the return is due to our error or a defective product.
PERSONALIZED CARE & PRODUCT FITTING
Because many of our products are selected and fitted based on medical guidance and individual activity needs, we encourage customers to speak with our team before purchasing to ensure the best fit and support solution.
CONTACT US
If you have any questions regarding returns, exchanges, or refunds, please get in touch with us directly. Our team is happy to help find the best solution for your needs.