Frequently Asked Questions

A: We offer a variety of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialized services such as window washing.

A: No, you do not need to be home. Many of our clients provide us with a key or access code, and our professional cleaners handle the rest. If you prefer to be present, that is also completely fine.

Yes, all our cleaners are thoroughly vetted, background-checked, and fully insured for your peace of mind.

A: You can book a cleaning service through our website, by phone, or via email. We recommend scheduling in advance to ensure availability, especially for deep cleaning or move-out services.

A: We require at least 48-hour notice for cancellations or rescheduling. Last-minute cancellations may be subject to a fee.

A: Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, please let us know in advance.

A: Our standard cleaning includes dusting, vacuuming, mopping, bathroom sanitation and kitchen cleaning. Deep cleaning services cover additional areas like baseboards, inside appliances, and hard-to-reach spots. Take a look at the Services tab to get further details.

A: Pricing depends on the size of the space, the type of cleaning needed, and any special requests. Contact us for a free quote.

A: We accept credit/debit cards, and digital payments such as e-transfer.

A: Yes! We provide discounts for recurring customers and referrals. Contact us to learn more about current promotions.

A: Your satisfaction is our priority. If you're not happy with any aspect of the cleaning, let us know within 24 hours, and we will address the issue promptly.

A: We do our best to accommodate requests for the same cleaner, especially for recurring services. However, availability may vary.

Our cleaners follow strict hygiene protocols, including wearing masks (if required), using sanitized equipment, and maintaining social distancing when necessary.

You can reach our customer support team via phone, email, or through our website’s contact form.