FAQ
Frequently Asked Questions
Find answers to the most common questions about shipping, orders, cigar care, returns, and more. Our FAQ page is here to help make your shopping experience with Forest Hill Cigars smooth, simple, and enjoyable.
About the Shop
Where is Forest Hill Cigars located?
You’ll find us in the heart of Forest Hill Village, Toronto — a neighborhood as refined as the cigars we carry. 400 Spadina Rd, Toronto, ON M5P 2W2
What are your store hours?
Monday to Friday: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM
We’re open 7 days a week. Come by anytime — we’re always happy to see a fellow cigar lover walk through our doors.
Do you offer walk-in humidor access?
Yes! Our walk-in humidor is fully cedar-lined and climate-controlled, featuring an exceptional selection of premium cigars.
Is there parking availability?
Absolutely. There’s convenient street parking and nearby public lots for easy access to the shop.
Our Products & Services
Do you sell accessories like cutters, humidors, or lighters?
We do. From precision cutters to high-end torches and humidors, we carry accessories that complement your cigar experience.
Do you carry exclusive or rare cigars?
Yes — with over 24 years in the tobacco industry, we’ve curated a collection that includes exclusive lines.
Can I get help choosing the right cigar?
100%. Whether you’re new or a seasoned aficionado, we love sharing our passion and knowledge to help you find your perfect smoke.
Online Orders & Delivery
Can I order cigars online?
Yes. You can order directly through our website for delivery or in-store pickup. We ship across Canada using reliable, cost-effective options Canada post.
Do you offer gift cards?
We sure do. A Forest Hill Cigars gift card is the perfect gift for any cigar lover.