Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

Identifying Purpose

We collect, use and disclose Personal Information to provide you with the interior design, project management, or related services you have requested, and to offer you additional services, updates, or communications we believe may be of interest. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as when your name, address, and payment information are provided as part of the order process.

Consent

Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition for the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone, or by corresponding with you via mail, facsimile, or the Internet.

Limiting Use, Disclosure, And Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Accuracy

Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.

Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

Customer Access

Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.

Handling Complaints And Suggestions

You may direct any questions or inquiries with respect to our privacy policy or our practices by contacting: info@loulineinteriors.com

Email Communications

In compliance with the Canadian Anti-Spam Law (CASL), we may, with your express consent, send you promotional communications regarding our services, special offers, or updates.

You may withdraw your consent to receive promotional emails at any time by:

Clicking the "unsubscribe" link included in our email communications; or
Contacting us directly at info@loulineinteriors.com.

Your consent to receive electronic communications is not a condition of using our services and can be withdrawn without affecting your access to our website.

Additional Information

Cookies

A "cookie" is a small data file that is stored on your device when you visit a website. Cookies are widely used to enhance website functionality, provide a customized browsing experience, and gather information about website usage.

By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You may adjust your web browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may result in limited functionality of certain features on our website.

We utilize the following types of cookies:

Essential Cookies: Necessary for the basic operation of the website and enabling core functionalities.
Analytics Cookies: Used to collect information about how visitors interact with our website, allowing us to analyze and improve site performance.
Marketing Cookies: Used to deliver advertisements that are relevant to you and your interests, including remarketing efforts through third-party advertising partners.

We may also use cookies provided by third-party services, such as analytics providers and advertising networks, to assist in evaluating the performance of our website and marketing initiatives.

Other Websites

Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.