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Refund / Return Policy

At Toronto City Jewellers, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

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Returns
You have 30 calendar days from the date you received your item to request a return.

 

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging with all tags, certificates, and accessories included

  • Have the proof of purchase or receipt

 

We reserve the right to refuse returns that do not meet these conditions.

 

Refunds

 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Shipping fees (if applicable) are non-refundable.

 

Non-Returnable Items
Please note that customized or engraved jewelry, final sale items, and gift cards are not eligible for return or refund.

 

How to Initiate a Return
To initiate a return, please contact us at info@torontocityjewellers.com or at (437) 434-0420 with your order number and reason for return. Our team will guide you through the next steps.

 

Shipping Your Return
You will be responsible for paying the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance.

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