Returns & Exchange

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [•] with details of the product and the defect. You can send the item you consider defective to:
 

64 Hartzel Road St. Catharines, ON L2P1M8 - (905) 984-8826

300 Lincoln Street Welland ON L3B 4N4 - (905) 714-9888

 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
 
Some items are non-refundable and non-exchangeable. These include: E-Juice
 
To return the item you purchased, please mail it to:
 

64 Hartzel Road St. Catharines, ON L2P1M8 - (905) 984-8826

300 Lincoln Street Welland ON L3B 4N4 - (905) 714-9888

 Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.