Orders
Can I modify or cancel my order after it has been placed?
We start working on your order as soon as we receive it, however, please give us a call immediately in the special case that we haven’t shipped it. You can also send us an email.
In most cases it will be too late to make any changes or modifications to an order after it has been placed and confirmed. Therefore, please check that all information entered is correct. In the event that your order has shipped and you're not satisfied, please visit our Returns & Refunds Policy and it would be our pleasure to help you.
How can I track my order?
We offer tracking on all shipments. Please note that you will only receive it once your order has been processed and shipped with UPS.
When will my order ship?
Orders normally take 1-5 business days to process. This doesn’t include transit times. Please email us at hello@PrettyDrift.com and we would be happy to give you more information on the status of your order.
How do I change, edit or add items to my order?
To add or change an item on your order, please reach out to us at hello@prettydrift.com with the following information.
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Your order number.
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The style name and colorway of the product you would like.
Please Note: Once an order has shipped, we are unable to make any changes or adjustments to the order. To exchange your order please see our Returns & Refunds Policy.
There’s an item or promotional product missing from my order, what do I do now?
If there is an item or promotional product missing from your order, please reach out to us as soon as possible by calling or emailing us, we will need.
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Your order number.
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A picture of the packing slip that was included in your order.
Can I exchange my order?
Exchanges are not possible with online shopping, only a return and refund. You would need to repurchase the product if you choose.
How do I cancel my order?
To cancel your order, please log into your account, navigate to “Orders” and select “Send Cancel Request”.
You can also reach us by email at hello@prettydrift.com with your order number and “Cancellation Request” in the subject line. Or contact us by phone during business hours.
We will review your request and do our best to cancel your order prior to shipping.
For more information about our Returns & Refunds please visit our Returns & Refunds policy.
Shipping & Delivery
This shipping policy explains how Pretty Drift Inc. (doing business as “Pretty Drift”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator (https://www.websitepolicies.com/shipping-policy-generator).
Please read this shipping policy together with our terms and conditions (https://www.prettydrift.com/terms/) to familiarize yourself with the rest of our general guidelines.
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Shipping Methods
We offer simple shipping method to suit the needs of our customers:
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Standard Free Domestic Shipping: 3- 10
We strive for a swift preparation process and orders are typically processed and dispatched within 1-5 business days so that customers can receive their items promptly.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
Shipping Restrictions
We only ship within Canada at this time. Once an order has shipped we are unable to make any changes or adjustments to the order. Please double check that all order information entered is correct. Also, orders cannot be shipped to PO boxes.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy (https://www.prettydrift.com/refund/).
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on September 22, 2025
Returns & Refunds
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If for any reason you aren’t happy with your purchase our return policy lasts 30 days. Unfortunately we cannot offer a refund after this period.
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To be eligible for a return and refund, your item must be new, unused and in the same condition that you received it, with the hang tags attached, in original packaging with all components included.
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To complete your return, we require a receipt or proof of purchase, order confirmation email or number. As well, a filled in return form online before returning the item.
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You can request the form from us at hello@prettydrift.com or find it here.
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Refunds will only be applied to the original form of card payment.
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Exchanges are not possible with online shopping, only a return and refund and you would need to repurchase the product if you choose.
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Final Sale: All clearance or discounted items are Final Sale and are not eligible for returns.
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Sizing issues are not considered product defects, and customers are responsible for return shipping charges.
Please email us at hello@prettydrift.com if you have any questions regarding your return.
Send your return to:
Pretty Drift Inc.
59 Pine Street
Bracebridge, Ontario
P1L - 1K8
Canada
Return, Terms and Conditions, Policy
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All returns are handled on a case by case basis and at Pretty Drifts discretion, including determining whether the handbag was unused.
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Fraud or abuse of this policy including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
Proof of Purchase
Proof of purchase is required for all returns. Proof of purchase is acceptable through the packing slip, online receipt, and delivery confirmation email.
Refund Timing
Once your return is processed at head office, which usually takes 3-5 business days, your funds will be credited back to your original method of payment. You can expect this to be reflected on your statement within 10 business days.
Please note banks may require additional time to process and post the transaction, so the credit may not show up until your credit card’s next monthly billing cycle.
Refund Delay
If you haven’t received an email that your return has been processed, please allow 3-5 business days for our team to process your order.
If you’ve received an email that your return has been processed but still haven’t received your refund, you can contact us. Keep in mind it takes 3-10 business days to see the refund reflected on your statement.
Return Shipping
Returned cost of shipment will be covered by Pretty Drift.
Return Inquiry Follow - up
If you’ve submitted an inquiry to us, please wait 3-5 business days for a follow-up. Thank you for your patience.
Exchanges
Exchanges are not possible with online shopping, only a return and refund and you would need to repurchase the product if you choose.
Denied Returns
If your return was denied, it was because your return was outside the 30-day return policy window.
There wasn’t enough proof of purchase to accompany your return. It’s because the product was used and the hang tags and components removed. Or it’s because it didn’t match the items listed on the return form.
Please contact us via phone or email if you require any further details as to why you were denied your return.
Payment
What type of Payments does Pretty Drift accept?
Pretty Drift accepts all major credit cards via Wix payments.
We currently do not accept payment information via email or over the phone.
Is it safe to use my credit card on your site?
Yes! Wix is a Level 1 PCI DSS compliant service provider, meaning they adhere to the highest standards for handling credit card information. Wix utilizes encryption and other security measures to protect customer data during transactions.
PCI DSS Compliance
Stands for Payment Card Industry Data Security Standards. Which is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure enviroment.
Level1
Wix is a Level 1 PCI DSS compliant service provider and merchant, which is the highest level of compliance.
Security Measures
Wix uses encryption and other security measures, including AES-256 encryption, to protect cardholder data, ensuring it is stored securely and tamper - proof.
Dedicated Environment
Wix's own payment processor, runs a dedicated environment, separated from other product flows and servers, enhancing security.
Fraud Protection
Wix implements anti- fraud protection to safeguard payment information and protect transactions.
I have just paid for my order. What happens next?
Once your order is received, we will promptly process your order which takes
1-5 business days, and then ship. Courier tracking will be provided to you via email.
Why was my credit card charged more than once?
This issue may happen because the payment for the order was rejected initially, due to insufficient funds or an error with your banking system. It then became a pending charge on your bank statement. Your funds should bounce back to the account within a few business days. If the refund isn’t reflected in your account within this time frame, please email us via hello@prettydrift.com so we can look into it and resolve the issue.
Why is my credit card information not being accepted?
Your credit card may be declined for many reasons, including incorrectly entered information, or because you’ve reached your credit limit.
We kindly recommend double-checking the postal code of your billing address to ensure it matches the preferred method of payment.
When payment has failed, no payment has been received and the order is automatically cancelled.